Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pk682 ("we", "us", "our") collects, uses, stores, shares and protects the personal data of individuals ("Users", "you") who access or use the pk682 online gaming platform, including its website, mobile-optimised interface, sportsbook, live casino, jackpot games and all associated services (the "Platform"), accessible at pk682.cam.

pk682 is an English-language online gaming information and entertainment platform built specifically for Pakistani users. We are committed to handling your personal data with transparency, care and respect for your privacy rights. This Policy is written in English and constitutes the controlling language version of this document.

By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any provision of this Policy, you must discontinue use of the Platform and may request Account closure as described in our Terms & Conditions.

2 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, phone number, CNIC number, financial information, IP address and device identifiers.
• "Processing" means any operation performed on personal data — including collection, storage, use, disclosure, transfer, deletion and anonymisation.
• "Data Controller" means pk682, which determines the purposes and means of processing Users' personal data.
• "Data Processor" means any third party that processes personal data on behalf of pk682 under a contractual arrangement — such as KYC verification providers and payment processing partners.
• "Consent" means freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity and age verification process required to confirm a User's eligibility to hold an Account on the Platform.
• "Cookie" means a small text file placed on your device by the Platform to enable functionality, remember preferences and collect anonymous usage analytics.
• "PKR" means Pakistani Rupees, the currency in which Account balances and transactions are primarily denominated on pk682.

3 Data We Collect

pk682 collects personal data through several channels. The categories of data we collect include:

3.1 Registration Data

When you create an Account, we collect the information you provide during the registration process, which may include:

• Full legal name;
• Date of birth (to verify you meet the 18+ age requirement, or higher where required by the operator/license jurisdiction);
• Email address;
• Phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar);
• Username and password (stored in encrypted form).

3.2 KYC Verification Data

To comply with identity verification requirements, we may collect:

• A copy of a government-issued photo identity document, such as a CNIC (Computerised National Identity Card) or passport;
• Proof of residential address — for example, a recent utility bill or bank statement;
• A selfie or liveness check photograph for identity matching purposes.

3.3 Financial & Transaction Data

We record transaction data necessary to process deposits, withdrawals and wager settlements, including:

• Deposit and withdrawal amounts in PKR;
• Payment method identifiers (e.g., mobile wallet identifiers, masked bank account references — payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for informational context only and their mention does not imply endorsement of gambling by any such institution);
• Wager history, game activity and account balance records.

3.4 Technical & Usage Data

We collect technical data automatically when you access the Platform, including:

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Pages visited, session duration, click-path data and feature interactions;
• Cookie identifiers and similar tracking technology outputs.

3.5 Communications Data

When you contact our support team — by email, live chat or any other channel — we retain records of those communications, including the content of your query and our response, for quality assurance and dispute resolution purposes.

4 Legal Basis for Processing

pk682 processes your personal data only where a valid legal basis exists. Depending on the purpose of processing, we rely on one or more of the following legal bases:

5 How We Use Your Data

pk682 uses the personal data we collect for the following purposes:

• Account Operations: To create, maintain and administer your Account, including processing login requests, updating Account details and managing Account status;
• Identity Verification: To verify your identity and age as part of the KYC process, ensuring eligibility requirements (18+ or the higher minimum required by the applicable jurisdiction) are satisfied before real-money features are activated;
• Transaction Processing: To process deposits, withdrawals, wager settlements and bonus credits denominated in PKR;
• Fraud & Security: To detect, investigate and prevent fraudulent activity, account takeovers, money laundering and other prohibited conduct outlined in our Terms & Conditions;
• Responsible Gambling: To monitor betting patterns, identify potential problem gambling behaviour and, where appropriate, apply responsible gambling interventions — including deposit limit suggestions, cooling-off prompts or self-exclusion notifications;
• Platform Improvement: To analyse aggregated usage data and improve the Platform's functionality, performance and user experience;
• Customer Support: To respond to your enquiries, resolve disputes and provide assistance with Account, payment and technical issues;
• Legal & Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities and fulfil record-keeping requirements;
• Marketing (with consent only): To send you promotional offers, platform updates and gaming information by email or in-platform notification, where you have consented to receive such communications. You may withdraw marketing consent at any time.

6 Data Sharing & Disclosure

pk682 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data only in the following limited circumstances:

6.1 Service Providers & Data Processors. We engage trusted third-party service providers to assist with Platform operations. These include:

• KYC and identity verification providers;
• Payment processing partners who handle PKR deposits and withdrawals;
• Cloud hosting, IT infrastructure and cybersecurity providers;
• Customer support platform operators;
• Analytics services (using anonymised or aggregated data only).

All data processors are contractually required to process personal data only on our documented instructions and to implement appropriate technical and organisational security measures.

6.2 Regulatory & Legal Obligations. We may disclose personal data to licensing authorities, regulators, law enforcement agencies or courts where we are required to do so by law or a binding legal order. Such disclosures are made only to the extent strictly necessary to fulfil the relevant obligation.

6.3 Anti-Money Laundering & Fraud Prevention. Where required by applicable regulations, we may share personal data with financial intelligence units or other competent authorities in connection with anti-money laundering, counter-terrorism financing or fraud investigations.

6.4 Business Transfers. In the event of a merger, acquisition, restructuring or sale of all or substantially all of our business assets, personal data held by pk682 may be transferred to the acquiring entity. You will be notified of any such transfer and its implications for this Policy via the Platform or by email.

6.5 With Your Consent. Where required, we will obtain your explicit consent before sharing your personal data with any third party not described in this Section.

7 Cookies & Tracking Technologies

pk682 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They do not contain executable code and cannot access other data stored on your device.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for core Platform functionality — including session management, login authentication and security. These cannot be disabled.
• Functional Cookies: Remember your preferences — such as display settings and language selection — to provide a personalised experience.
• Analytical Cookies: Collect anonymised data on page visits, session duration and feature usage to help us understand how the Platform is used and improve performance.

7.2 What We Do Not Use

pk682 does not place third-party advertising or cross-site tracking cookies that monitor your browsing behaviour on websites other than pk682.cam.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Disabling functional or analytical cookies will not prevent you from using the Platform, but may affect your experience. Strictly necessary cookies cannot be disabled without preventing the Platform from functioning correctly.

8 International Data Transfers

pk682 operates in an international environment and may transfer your personal data to data processors or service providers located outside Pakistan. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that described in this Policy.

Safeguards for international transfers may include contractual data processing agreements, standard contractual clauses or the use of processors located in jurisdictions with recognised data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where such transfer is necessary for the provision of Platform services.

9 Data Retention

pk682 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations.

• Active Accounts: Personal data is retained for the full duration of the Account relationship;
• Closed Accounts: Following Account closure, financial records, KYC documentation and transaction histories are retained for the minimum period required by applicable anti-money laundering and gaming regulatory obligations — typically five to seven years depending on the licensing jurisdiction;
• Support Communications: Customer support records are retained for up to three years after the final interaction;
• Marketing Data: Where you have consented to marketing communications, your contact details will be retained until you withdraw consent or request deletion;
• Technical Logs: Server and access logs are retained for up to 12 months for security and diagnostic purposes, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted, destroyed or irreversibly anonymised.

10 Data Security

pk682 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of passwords — passwords are never stored in plain text;
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis;
• Two-factor authentication options for Account login;
• Regular security audits, vulnerability assessments and penetration testing;
• Secure document upload portals with access logging for KYC submissions;
• Data breach detection and incident response protocols.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Users are reminded to maintain strong, unique passwords and to contact support immediately if they suspect unauthorised access to their Account.

11 User Rights

Subject to applicable law, you have the following rights in relation to the personal data pk682 holds about you:

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is being used;
• Right of Rectification: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations;
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is resolved;
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to Object: You may object to processing based on legitimate interests — in particular, to the use of your data for direct marketing purposes.

To exercise any of the above rights, please contact us using the details set out in Section 15 of this Policy. We will respond to verified requests within 30 days. We may need to verify your identity before processing a request. Where requests are complex or numerous, we may extend this period by a further 30 days with notification.

12 Minors & Age Verification

pk682 operates a strict adults-only policy. The Platform is not intended for, directed at or made available to individuals under the age of 18 — or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect personal data from minors.

Age verification is a mandatory step in the Account registration and KYC process. Where we have reason to believe that a User is under the required minimum age, the Account will be suspended immediately, all transactions will be reviewed and any affected funds will be handled in accordance with applicable regulatory guidance.

If you are a parent or guardian and believe that your child has provided personal data to pk682, please contact us immediately at the address provided in Section 15. We will take prompt steps to investigate and, where confirmed, to delete any such data.

13 Third-Party Links & Services

The Platform may reference third-party organisations, sports leagues, payment services and other entities by name for contextual or informational purposes. Such references do not constitute links to, endorsements of, or partnerships with any third-party website or service.

pk682 does not control the privacy practices of any third-party organisation referenced on the Platform. This Policy applies only to data processed by pk682 in connection with your use of the Platform. Where you interact directly with third-party services — such as mobile money operators for deposit purposes — their own privacy policies will govern that interaction.

14 Changes to This Policy

pk682 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices or the features offered on the Platform. The most current version of this Policy will always be published at pk682.cam/privacy-policy with the effective date clearly displayed.

Where changes are material — for example, changes that affect how we use your data, introduce new data sharing arrangements or alter your rights — we will provide advance notice via in-platform notification or to the email address registered on your Account.

Your continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the Platform and may close your Account as described in our Terms & Conditions.

15 Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right, raise a privacy concern or contact pk682's data protection team, please use the details below. Email addresses are displayed as plain text only — they are not clickable links.

We aim to respond to all privacy-related requests and queries within 30 days of receipt. For responsible gambling enquiries or self-exclusion requests, please visit our Responsible Gambling page.